Privacy Policy
How we collect, use, and protect your personal information at The Prime Butchery
Introduction
At The Prime Butchery (“we,” “us,” “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services.
📌 Quick Summary: We collect information to process your orders, deliver your meat, and improve your experience. We never sell your personal data. You can request deletion of your data at any time. Read on for full details.
By using our website or services, you consent to the data practices described in this policy. If you do not agree, please do not use our services. We may update this policy periodically — continued use constitutes acceptance of any changes.
Scope
This policy applies to all information collected through our website (primebutchery.com), mobile applications, email communications, and customer support interactions. It does not apply to third-party websites linked from our site.
Information We Collect
We collect several types of information to provide and improve our service to you.
Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Identity Data: Name, email address, phone number, shipping address, billing address.
- Payment Data: Credit card details, PayPal information, or other payment method data. (Payment processing is handled by secure third-party processors — we do not store full payment credentials.)
- Order History: Products purchased, order dates, delivery preferences, and refund requests.
- Communications: Any information you provide when contacting customer support, signing up for newsletters, or participating in surveys.
Automatically Collected Information
When you visit our website, we automatically collect:
- Usage Data: Pages visited, time spent, links clicked, and referral source.
- Device Data: IP address, browser type, operating system, device identifiers.
- Location Data: Approximate geographic location based on IP address (used to estimate delivery availability).
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality (cart, checkout) | Session / Persistent |
| Preference Cookies | Remember your settings and preferences | 1 year |
| Analytics Cookies | Understand how visitors use our site (Google Analytics) | 14 months |
| Marketing Cookies | Personalize ads and track campaign performance | 6 months |
How We Use Your Information
We use your personal information for the following purposes:
Order Fulfillment
- Process and track your orders
- Communicate order confirmations, shipping updates, and delivery notifications
- Handle refunds, returns, and customer support inquiries
- Verify your identity to prevent fraud
Service Improvement
- Analyze usage patterns to improve website design and functionality
- Personalize product recommendations based on your order history
- Optimize delivery routes and cold-chain logistics
Marketing & Communications
- Send promotional emails about new products, special offers, or events (with your consent)
- Notify you about changes to our services or policies
- Request feedback or reviews after your purchase
Legal Compliance
- Comply with applicable laws, regulations, and legal processes
- Respond to lawful requests from public authorities
- Enforce our Terms of Use and protect our rights
🍖 Our Promise: We will never sell your personal information to third parties. Any sharing of data is strictly for operational purposes (shipping, payment processing, analytics) and is governed by strict confidentiality agreements.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide easy ways to exercise them.
Rights for All Users
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your personal data (subject to legal obligations).
- Opt-Out of Marketing: Click “unsubscribe” in any marketing email or contact us directly.
- Data Portability: Receive your data in a structured, machine-readable format.
California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and share
- Request deletion of your personal information (with exceptions)
- Opt-out of the sale of your personal information (we do not sell data)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at privacy@primebutchery.com. We will respond within 30 days.
GDPR Rights (European Union)
If you are in the European Economic Area, you have additional rights under GDPR, including the right to restrict processing and the right to lodge a complaint with a supervisory authority.
📧 To exercise any of these rights: Email privacy@primebutchery.com with your request. We may need to verify your identity before processing.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted.
- PCI Compliance: Our payment processing partners are PCI-DSS Level 1 certified.
- Access Controls: Only authorized employees with a legitimate business need can access personal data.
- Regular Audits: We conduct security assessments and vulnerability scans.
Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically kept for 7 years for tax and accounting purposes. Marketing data is retained until you unsubscribe.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it.
⚠️ Important Note: While we strive to protect your data, no method of transmission over the Internet is 100% secure. You use our services at your own risk. We will notify you of any data breach as required by applicable law.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:
📧 Email: privacy@primebutchery.com
📞 Phone: +1 (512) 555-0234
📬 Mail:
The Prime Butchery
Attn: Privacy Officer
123 Butchery Lane, Suite 200
Austin, TX 78701
United States
Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer at dpo@primebutchery.com.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when changes were made. We encourage you to review this policy periodically. Material changes will be notified via email or a prominent notice on our website.
Effective Date: May 25, 2026
© 2026 The Prime Butchery. All rights reserved. “Grain-Fed. Chef-Trusted. Unforgettable.” is a trademark of The Prime Butchery.
This Privacy Policy is part of our Terms of Use. By using our services, you agree to both documents.